Refund policy

RETURN/CANCELATION POLICY & PROCESS

 

Orders made on our website, www.bugbeaterchairs.com, can be changed or canceled at any time up until the moment the product ships. Once your order ships, changes cannot be made.

Items can be returned up to 30 days after the recorded shipment date. Please note that we only accept returns for orders shipped within the contiguous United States. Orders shipped to Alaska or Hawaii are considered final sale and are not eligible for returns or exchanges.

If you received a defective, damaged, or incorrect item, you will be refunded the full postage cost. Otherwise, customers are responsible for return shipping fees.

To initiate a return, simply reach out to our customer care team at info@bugbeaterchairs.com with your name, order number, and the reason for the return or exchange. Our team will provide you with further instructions.

Please send the item(s), along with the return form (packing slip), in the original shipping box. Upon receipt of the item(s), we will fully examine them and notify you via email within a reasonable period of time.

We will refund your purchase price, and a credit will be applied to your original method of payment. Shipping and handling charges are non-refundable. Credit for gift returns will be issued to the original purchaser.

For any further questions regarding returns and cancellations, please email info@bugbeaterchairs.com.

DAMAGES AND OTHER ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.